Privacy Policy

We understand that privacy and the security of your personal information are extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you use our products and services over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “Services”).


Privacy Policy Sections

Who are we?

When we say 'we' or 'us' in this policy, we're generally referring to BuyProducts Australia Pty Ltd.

Our warehouse address is 2/34 Efficient Drive, Truganina, Vic 3029.


What sorts of information do we hold?

  1. Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;
  2. Information about the Services that we provide to you (including, for example, the things we have provided to you, when and where, what you paid, the way you use our products and Services, and so on);
  3. When reviewing your application for products and Services offered by BuyProducts we will take into account other information about you such as your employment details, financial position, information taken from identification documents such as your passport or driving licence, your insurance, criminal and medical history, and details about additional insured parties and cardholders or joint policyholders;
  4. Your account login details, including your username and chosen password;
  5. Information about any device you have used to access our Services (such as your device's make and model, browser or IP address) and also how you use our Services. For example, we try to identify which of our apps you use and when and how you use them. If you use our websites, we try to identify when and how you use those websites too;
  6. Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don't open them or don't click on any links in them, we know we need to improve our Services; and


How do we use your information?

We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you create a Registration ID BuyProducts website.

If you choose not to register or provide personal information, you can still use most of BuyProducts address. But you will not be able to access areas that require registration.

The information we collect may be used to:

  1. Make available our Services to you;
  2. Process your orders;
  3. Take payment from you or give you a refund;
  4. Personalise your shopping experience, for example by understanding your location or how you use our apps and websites to provide you with personalised offers or shopping ideas;
  5. Help us ensure that our customers are genuine and to prevent fraud;
  6. Conduct market research, either ourselves or with reputable agencies;
  7. For statistical analysis;
  8. Help us understand more about you as a customer, the products and services you consume, the manner in which you consume them and how you shop across the BuyProducts, so we can serve you better;
  9. Find ways to improve our Services, stores apps and websites;
  10. Contact you about products and services from us and other companies;
  11. Provide you with online advertising;
  12. For BuyProducts’ Bank credit and capital management purposes;
  13. Provide for the safety and security of our colleagues and customers; and
  14. Help answer your questions and solve any issues you have.


Banking and financial services

  1. When you apply to us to open an account, we will:


  1. Check our own records for information on:
    1. Your personal accounts;
    2. And, if you have one, your spouse/(personal) partner's personal accounts (A personal partner will be someone with whom you have a relationship that creates a joint financial unit in a similar way to a married couple. You will normally, but not necessarily, be living at the same address. It is not intended to include temporary arrangements such as students or flat sharers); and
    3. If you are a director or partner in a small business we may also check on your business accounts (A small business is defined as an organisation, which might be a sole trader, partnership or a limited company that has three or fewer partners or directors).


  1. Search at credit reference agencies for information on:
    1. Your personal accounts;
    2. And, if you have ever done the following we will check your financial associate's personal accounts as well:
      1. Made a joint application now;
      2. Previously made joint applications;
      3. Have joint account(s);
      4. Are financially linked (Credit reference agencies may link together the records of people that are part of a financial unit. They may do this when people are known to be linked, such as being married or have jointly applied for credit or have joint accounts. They may also link people together if they, themselves, state that they are financially linked.);
      5. If there is insufficient information to enable us to assist you, we may also check other members of your family;
      6. If you are a director or partner in a small business we may also check on your business accounts; and
      7. Search at fraud prevention agencies for information on you and other members of your household and your business (if you have one).


  1. What we do with the information you supply to us as part of the application:
    1. Information that is supplied to us will be sent to the credit reference agencies;
    2. If you tell us that you have a spouse or (personal) partner, we will:
      1. Search, link and/or record information at credit reference agencies about you both;
      2. Link joint applicants and/or any individual identified as your spouse or partner, in our own records;
      3. Take both your and their information into account in future applications by either or both of you; and
      4. Continue this linking until the account closes, or is changed to a sole account and one of you notifies us that you are no longer linked, so you must be sure that you have their agreement to disclose information about them.
      5. If you give us false or inaccurate information and we suspect fraud, we will record this and may also pass this information to financial and other organisations involved in fraud prevention to protect us, them and our respective customers from theft and fraud.


  1. With the information that we obtain we will:
    1. Assess this application for credit and/or;
    2. Verify your identity and the identity of your spouse/partner and/or;
    3. Undertake checks for the prevention and detection of fraud and/or money laundering;
    4. We may use scoring methods to assess this application and to verify your identity;
    5. If you are applying for one of our insurance products, share your details with our chosen group of insurers for them to process your application and, if appropriate, offer you an insurance product. The insurers may hold your information for a reasonable period for record keeping purposes, and may be required to share your information either where required by law, with regulators or statutory bodies or with third parties where you have been notified or it is obvious that they will do so;
    6. Manage your personal account with us; and
    7. Undertake periodic statistical analysis or testing to ensure the accuracy of existing and future Services, any or all of these processes may be automated.


  1. What we do when you have an account:
    1. Where you borrow or may borrow from us, we will give details of your personal account including names and parties to the account and how you manage it/them to credit reference agencies;
    2. If you borrow and do not repay in full and on time, we will tell credit reference agencies;
    3. We may make periodic searches of our records, credit reference and fraud prevention agencies to manage your account with us, to take decisions regarding your identity and also credit, including whether to make credit available or to continue or extend existing credit, or to close your account if it is dormant or you are no longer resident in Australia;
    4. If you have borrowed from us and do not make payments that you owe us, we will trace your whereabouts and recover payment (where appropriate, this may be carried out by third-party debt collection and recovery agencies on behalf of the BuyProducts, or by a third party debt purchaser); and
    5. If you hold one of our insurance products and wish to make an insurance claim, we may pass your information to our agents who will process your claim. Such information may also be put on a register of claims and shared with other insurers to prevent fraudulent claims.

In order to meet the requirements of our regulator, the Financial Conduct Authority (FCA), we will contact you shortly before the maturity of any fixed term or fixed rate products. This ensures that you are aware of the options available and helps you make an informed decision about your maturity instructions.

In order to comply with money laundering regulations, there are times when we need to confirm (or reconfirm) the name and address of our customers.


Credit Referencing

If you apply for any of our credit-based products (e.g. insurance, loan or credit card) we will perform searches with credit reference agencies. We may give details of your account and how you conduct it to credit reference agencies. If you borrow and do not repay in full and on time, we may inform credit reference agencies who will record the outstanding debt.

The information below provides further details about how credit reference agencies, us and other lenders use your information.

    1. Q: What is a credit rating agency?
      A: Credit rating agencies (CRAs) collect and maintain information on consumers' and businesses' credit behaviour, on behalf of lenders in Australia.

    1. Q: What is a fraud prevention agency?
      A: Australian Federal Police (AFP) collect, maintain and share information on known and suspected fraudulent activity. Some CRAs also act as AFP.

    1. Q: Why do you use them when I have applied to your organisation?
      A: Although you have applied to us and we will check our own records, we will also contact CRAs to get information on your credit behaviour with other organisations. This will help us make the best possible assessment of your overall situation before we make a decision.

    1. Q: Where do they get the information?
      A: Publicly available information:
      1. Electoral registration officer (ERO);
      2. County Court;
      3. TheAustralian Financial Security Authority (AFSA);
      4. Fraud Prevention and Control; 
      5. Credit information comes from information on applications to banks, building societies, credit card companies etc and also from the conduct of those accounts.

    1. Q: How will I know if my information is to be sent to a CRA or FPA?
      A: When you apply for a product, where relevant, we will notify you if your information may be sent to a CRA or FPA.

    1. Q: Why is my personal information used in this way?
      A: We and other organisations want to make the best possible decisions we can, in order to make sure that you will be able to repay us. Some organisations may also use the information to check your identity. In this way we can ensure that we all make responsible decisions. At the same time we also want to make decisions quickly and easily and, by using up to date information, provided electronically, we are able to make the most reliable and fair decisions possible.

  1. Q: Who controls what credit reference agencies are allowed to do with my personal information?
  2. A: All organisations that collect and process personal information are regulated by the Privacy and Data Protection Act 2014, overseen by the Office of the Australian Information Commissioner (OAIC). All credit reference agencies are in regular dialogue with the Commissioner. Use of the Electoral Register is controlled under The Representation of the People Act 2000.
  3. Q: Can just anyone look at my personal information held at credit reference agencies?
    A: No, access to your information is very strictly controlled and only those that are entitled to do so may see it. Usually, that will only be with your consent or (very occasionally) if there is a legal requirement.

What do Credit Reference Agencies do?

  1. When credit reference agencies receive a search from us they will:
    1. Place a search "footprint" on your credit file whether or not this application proceeds. If the search was for a credit application the record of that search (but not the name of the organisation that carried it out) may be seen by other organisations when you apply for credit in the future. This may affect your ability to obtain credit elsewhere in the near future; and
    2. Link together the records of you and anyone that you have advised is your financial associate including previous and subsequent names of parties to the account. Links between financial associates will remain on your and their files until such time as you or your partner successfully files for a disassociation with the credit reference agencies.
  2. Supply to us:
    1. Credit information such as previous applications and the conduct of the accounts in your name and of your associate(s) (if there is a link between you);
    2. Public information such as County Court Judgments and bankruptcies;
    3. Electoral Register information; and
    4. Fraud prevention information.
  3. When information is supplied by us, to them, on your account(s):
    1. Credit reference agencies will record the details that are supplied on your personal account including previous and subsequent names of parties to the account and how you manage it/them;
    2. If you borrow and do not repay in full and on time, credit reference agencies will record the outstanding debt; and
    3. Records shared with credit reference agencies remain on file for 6 years after they are closed whether settled by you or defaulted.
  4. How your personal information will NOT be used by credit reference agencies:
    1. It will not be used to create a blacklist; and
    2. It will not be used by the credit reference agency to make a decision.
  5. How your personal information WILL be used by credit reference agencies:
    1. The information which we, other organisations and fraud prevention agencies provide to the credit reference agencies about you and your financial associates may be supplied by credit reference agencies to other organisations and used by them to:
      1. Verify your identity if you or your financial associate applies for other facilities including all types of insurance applications and claims;
      2. Make decisions on credit, credit related services and on motor, household, life and other insurance proposals and insurance claims, about you, your partner, other members of your household or your business;
      3. Trace your whereabouts and recover payment if you do not make payments that you owe;
      4. Conduct checks for the prevention and detection of crime including fraud and/or money laundering;
      5. Manage your personal, your partner's and/or business account (if you have one);
      6. Manage your personal, your partner's and/or business insurance policies (if you have one/any); and
      7. Undertake statistical analysis and system testing.
      8. Your personal information may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Privacy and Data Protection Act 2014 and any other relevant or replacement legislation, such as the General Data Protection Regulation.
      9. Your personal information may also be used to offer you other Services, but only if you have given your permission. That will be on the front of any form that you have completed.


Fraud Prevention Agencies

We have systems that protect our customers and ourselves against fraud and other crime. Personal information can be used to prevent crime and trace those responsible. If false or inaccurate information

is provided and fraud is identified, details will be passed to fraud prevention agencies. Law

enforcement agencies may access and use this information. We and other organisations may also

access and use this information to prevent fraud and money laundering, for example, when:

  1. Checking details on applications for credit and credit related or other facilities
  2. Managing credit and credit related accounts or facilities;
  3. Recovering debt;
  4. Checking details on proposals and claims for all types of insurance; and
  5. Checking details of job applicants and employees.

Please contact us on if you want to receive details of the relevant fraud prevention agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.


Who might we share your information with

    1. Our service providers

We work with partners, suppliers, insurers and agencies so they can process your personal information on our behalf…but only where they meet our standards on the processing of data and security! We only share information that allows them to provide their services to us or to facilitate them providing their services to you. For example, some of our service providers place advertising for us online, about our products and services and those of our retail partners, suppliers and third parties. As a result, where you have indicated you are happy to receive marketing from us, you might see online advertising that we have placed on the websites you visit or the interactive services you use. Or if you hold a credit card or travel money card with us, we will share transaction details with our scheme providers (e.g. Visa or MasterCard).

    1. Other organisations and individuals:

We may transfer your personal information to other organisations in certain scenarios. For example:

  1. If we're discussing selling or transferring part or all of a business, we may share information about you to prospective purchasers - but only so they can evaluate that business;
  2. If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the Services to you;
  3. If required to by law, under any code of practice by which we are bound or we are asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions;
  4. If we need to do so in order to exercise or protect our legal rights, users, systems and Services; or
  5. In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.


Keeping you informed about our products and services

We would like to tell you about the great offers, ideas, products and services of the BuyProducts from time to time that we think you might be interested in. Where you have consented to us doing so, we may do this through the post, by email, text message, online, using social media, push notifications via apps, or by any other electronic means.

We won't send you marketing messages if you tell us not to but we will still need to send you occasional service-related messages. If you wish to amend your marketing preferences, you can do so either logging into any of your BuyProducts accounts and following the directions or by email us at


Your rights

    1. Access and correction of your personal information

      You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a 'Subject Access Request'. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.

      Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

      If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

      If you would like to exercise these rights, please contact us as set out below.

    1. Right to stop or limit our processing of your data

      You have the right to object to us processing your personal information if we are not entitled to use it anymore, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

      If you would like to exercise this right, please contact us as set out below.

How long will we keep your information for?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.


Links to other websites

We sometimes provide you with links to other websites, but these websites are not under our control. Therefore we will not be liable to you for any issues arising in connection with their use of your information, the website content or the services offered to you by these websites. We advise you to consult the privacy policy and terms and conditions on each website to see how each supplier may process your information.


Sharing your thoughts

When using one of our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter. For example when you 'like', 'share' or review our Services. When doing this your personal information may be visible to the providers of those social networks, their other users and/or BuyProducts. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.



BuyProducts has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your date from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your online transaction to be 100% safe and secure. When you place orders or access your personal account information, you’re utilizing secure server software SSL, which encrypts your personal information before it’s sent over the internet. SSL is one of the safest encryption technologies available.

We take security measures to protect your information including:

  1. limiting access to our buildings to those that we believe are entitled to be there (by use of passes, key card access and other related technologies);
  2. implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information;
  3. never asking you for your passwords;
  4. advising you never to enter your account number or password into an email or after following a link from an email.


Contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:


Post: Data Protection Officer, 2/34 Efficient Drive, Truganina, Vic 3029.


Policy change

This privacy policy was most recently updated in Dec 2017.